Knowledge Base Article Sample

Sample Knowledge Base Article

ForwardHealth Program: Find a Medicaid Provider

Open https://www.forwardhealth.wi.gov/WIPortal/.
Select the Find a Provider link under “Members” on the right side of the page.

Select the type of provider you want to work with. The selection will be indicated in dark blue (in this example, Medical providers are selected).

Enter the search parameters.
- Select BadgerCare/Medicaid on the “Health Program” dropdown.

Enter the Provider’s Name (individual’s name, or clinic name) OR the type of service (obstetrics, nerurology, etc.) you’re searching for.

The search results will display as a map and a list.
- Click the provider name on the list to see where they are located on the map.

Check that the correct Health Program is selected.
Check the entry is spelled correctly:
- For individuals, try using the last name only.
- For hospitals/clinics, try using only the facility name and leave “hospital” or “clinic” off.
- For services, be sure to enter the name of the specialty (i.e.: “obstetrics”) not the physician’s title (i.e.: “obstetrician”).
Check that you have the correct city, state, and/or zip code.
Expand the distance wider to capture more results.

Ensure that you have, at a minimum, the city or zip code entered in the search fields.

This tool is for Medicaid members. Contact the HMO Enrollment Specialist at 1-800-291-2002 for HMO searches.
Unable to find a provider with this tool? Call: 1-800-362-3002
For assistance with technical problems with this tool: 1-866-908-1363